Quiet |
Sounds of Silence
In case you were unaware, the economy is going through a rough spot at the moment, President Obama has been combating the economic meltdown with a series of financial institution bailouts. I can understand the need to bolster banks in a time of need, but as you and I know these bailouts will cost the American populous money out of their pockets since it is tax payer dollars footing the bill for this fiasco we currently call our economy.
Bank of America received $25 billion dollars from the bailout fund that Congress had ratified on October 3, 2008 and received additional funding for $20 billion dollars on January 16, 2009 making a total infusion of $45 billion dollars in tax payer money in order to keep Bank of America from going belly up.
I expect that Bank of America to take this infusion of taxpayer funded bailout money and spend it towards needed changes to their business strategy. Instead the powers that be over at BoA decide to spend $10 million of the bailout bucks towards the "Super Bowl Experience" which according to the bank was an agreement that was inked last summer.
In my opinion, I feel that due to the current economic climate, I am sure that the National Football League could do well and good by letting BoA back out of this contract considering the fact that they may become insolvent if they spend their bailout bucks unwisely.
I currently carry once credit line with Bank of America which was originally held by MBNA Corporation until it was acquired by BoA in 2005. I do not carry many credit lines because there is a certain limit in the amount of plastic debt one should have in their wallet. This particular credit line is what I consider my "Oh crap, we have a problem card" to help out in a short term.
I will caveat this by saying that I have been a card toting member since 1992 and so I have spent a considerable amount of time ensuring that this credit line has been held clear and always paid on time when carrying a balance and usually stayed paid off when no crisis exist.
I was the proud recipient of a notice that came from Bank of America Card Services outlining my new agreement. Let's summarize with bullet points to make it a bit easier"
- Rate for Balance Transfers - Variable APR of 15.74%
- Rate for Cash Advance Transfers - Variable APR of 25.74%
- Rate for Purchases - Variable APR of 15.74%
I am not about to go into the formula utilized to determine these rates, but the facts remain the same for me:
- Current Rate for Balance Transfers - Fixed APR of 3.99%
- Current Rate for Cash Advance Transfers - Fixed APR of 3.99%
- Current Rate for Purchases - Fixed APR of 9.99%
Why would a bank penalize someone with a good credit score who has never been late with repayment of their account and then think that this rate hike is OK? As you can tell, this particular mailing did not make for a happy Sunday experience. So what do you do as a consumer? Call your bank.
It was Easter Sunday but this issue was important enough for me to give Bank of America a call. I flipped over the card and dialed in their 1-800-421-2110 24-Hour Customer Service number to see if I could get a better explaination for the rate change.
I was connected to Tiffany who went through the normal security features put in place to ensure that I was indeed the card holder. (I am happy when someone challenges me in this regard, this at least tells me that my account information is secure.) I explain the situation to Tiffany who proceeds to tell me "This is an across the board change for all Bank of America customers", I knew that this would require an escalation. I politely ask Tiffany if there is another person that I can speak to regarding the disclosure and the fact that I was not happy with what I was reading.
Tiffany put me on hold and quickly escalated me to her supervisor. I was connected with Sandra Harger, Supervisor for Card Services who reviewed the notations made to my account. I quickly related my issue with the changes and made sure that they were aware of how long I have held open this line of credit and the fact that I do not keep many lines of credit open on purpose. I asked if there was anything that she could do to not have this rate change take effect on my account.
Ms. Harger did a review of my account and was able to verify my claims and thankfully she was able to grant an exception to my account since I had been a long standing member with the bank. I was very glad to hear this news, and requested that she please add a notation in regard to her accepting this agreement to not change the account to the variable rate product.
Caveat emptor, I will be relieved when I see my July statement, this is the time that the rate hike would have taken effect. If the rate hike does not take effect, then I will sing the praises of Ms. Harger. If the rate hike does take effect then we move onto stage two; escalate to the powers that be.